The importance of documenting goals for the CQC and service users cannot be overstated.

Here are nine reasons why the CQC places value on evidence of service user progress:

1: Person-Centred Care and Key Questions: Evidencing progress aligns with person-centred care, addressing key questions and demonstrating compliance in Caring, Effective, and Responsive standards.

2: Quality Care: It showcases high-quality care with staff committed to meeting the goals and aspirations of those they support.

3: Continuous Monitoring: The evidence supports continuous monitoring of care provision.

4: Effective Partnership Working: Involvement of friends, family, and close circles demonstrates effective partnership working.

5: Positive Impact: Positive impact is evident, providing tangible proof of the service’s positive influence.

6: Empowerment: It shows that individuals under care are empowered in decision-making.

7: Resource Allocation: Knowing service users’ goals aids in resource allocation, ensuring adequate support from trained and skilled staff.

8: Complaint Resolution: Capturing and addressing complaints demonstrates continuous learning and improvement.

9: Long-Term Sustainability: Evidencing progress aligns with the CQC’s focus on ensuring the long-term sustainability of care services.

Moreover, encouraging service users’ involvement in goal setting is crucial. To begin, establish a clear communication plan, assign a key worker, integrate goal setting into the assessment process, and schedule regular reviews.

Monitoring goals and tracking service user progress is equally vital. Documenting goals, conducting regular reviews, incorporating surveys or questionnaires, creating visual progress charts, capturing testimonials, and using technology such as goal tracking applications or wearable devices are effective strategies.

Documenting and evidencing goals not only aligns with CQC standards but also contributes to the overall success and positive culture of care services.

If you’d like to learn more about how Sidqam helps care homes provide exceptional care , feel free to reach out to one of our team or book a demo today and learn more about our software solutions.